Frequently Asked Questions

Company & Products

Do you test your products on animals?

100% of our products are cruelty-free and we have never tested on animals.

How can I keep up with your latest product launches?

All of our latest products can be seen under our ‘new’ section, you can also follow us and our brands on Facebook and Instagram.

To get exclusive news & offers on our new products before anyone else, sign up to our newsletter here.


How do I keep my products in the best condition?

We have product videos on how to clean your brushes and sponges and how to apply your false eyelashes and nails.

Please find our videos here.

How can I be notified about promotions?

If you would like to be kept up-to-date on our latest promotions, please sign up to our newsletter here.

How can I promote SoInvogue’s brands?

If you are interested in promoting or reviewing any of our products, please contact us on

Can I become a stockist for your brands?

Yes, we would love to hear from you, please contact us on

How do I know I am buying a genuine product?

At SoInvogue, 100% of our products are genuine and authentic. Many of our brands are owned by ourselves and we only deal with brand owners/licensed distributors for all our other products.

Reporting Counterfeits

If you believe you have bought counterfeit products for any of our brands from another store, please contact us on

How do I unsubscribe to SoInvogue’s Newsletter?

We are sorry you no longer want to keep up to date with our latest news and promotions, if you would like to unsubscribe, please click here and follow the instructions.

Terms & Conditions

Please find our Terms & Conditions here.


How do I place an order?

Currently we only accept orders from

What payment methods do you accept?

We accept the following payments: Visa, Mastercard, American Express & PayPal.

How can I apply my discount code?

You can enter your discount code in your basket.

Can I cancel my order?

Once an order has been placed, we are unable to cancel the order. We begin processing orders as soon as they are placed to get them to you as soon as possible. If you need to cancel an order, please contact us immediately and we can check to see what the status of your order is.

Can I remove items from my order?

We are unable to edit the content of the order once it has been placed. However if you have any concerns, please contact our customer service team and they will do their best to assist you.

How can I get in touch with your customer care team?

If you would like to get into contact with us, please contact us at

Shipping & Returns

Which countries do you currently ship to?

We currently ship to the UK, ROI & Europe.

How much will it cost to ship my order?

We offer all UK customers free shipping on orders over £15.

For European customers, you can calculate the price of shipping at checkout.

When will I receive my order?

Our standard delivery is by Royal Mail and usually takes 2-3 working days to arrive.

For European delivery, delivery usually takes up to 7 working days.

How can I update my shipping address?

You can edit your shipping address by logging into your Soinvogue account.

If you do not have an account, please contact our customer support team on Please note you can only change your delivery address before your order has been dispatched.

How will I know my order has shipped?

You will receive an e-mail confirmation.

Where is my order?

If your order has not arrived on time, please contact our customer support team on Please include your order reference number and shipping address.

How can I return my order?

We’re sorry that you would like to return our products, please find the link below regarding our returns policy.

I have received a damaged item.

If your products are damaged, please contact our customer support team on

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